Service Highlights

* Provides client branded user-friendly order pages.
* Allows multiple denomination gift card ordering.
* Allows customers to have a personalized message on each order.
* Operation of the merchant account gives our clients peace of mind, & peace of mind.
* Handles refunds and credits to customers.
* Provides our clients’ customers with prompt, courteous customer service.
* Customers can resolve issues via phone or email.
* Real-time sales reports are provided to clients.

EGW has developed a proprietary software solution, eGiftBatch™, which allows a seamless order page integration between our client’s website, and our fulfillment center. This application allows us to detect potential fraud, streamline order processing and track orders. It operates as an extension of our client’s website and is transparent to their customers.

Customer requests are generally resolved with a single call. We also respond to customer calls about gift card returns and refunds and obtain information about customer service problems. Taking care of the customer before, during and after the sale helps create a brand loyal customer.

Our reputation of consistently exceeding the requirements of our customers extends to our wide range of value-added gift card fulfillment services. We’re committed to providing complete support to your gift card sales and marketing teams.